Privacy
Information the form takes in
Your name, phone number, ZIP code, and whatever you write describing the situation. Also recorded automatically: the page the form was submitted from, the first page you landed on when you arrived at this site, where that visit came from, and any campaign tags carried in the link — this is how we tell which pages are actually producing calls worth answering.
Information a phone call takes in
Calls to the number on this site pass through a call-tracking service and are recorded. What is kept: the number you called from, when you called, how long the call ran, and the recording itself.
Where it goes
The independent operator covering the Pittsburgh area, who calls you back; the people operating this site; and the hosting, form-handling and call-tracking vendors that make the site and phone line work. Google Analytics, which counts visits to the site, sees which pages you open but none of what you type into the form and nothing said on a call. None of it is sold to advertisers or data brokers.
What is stored in your browser
No advertising cookies are set. Nothing typed into the form, whether your name, phone number, ZIP code or the description, is passed to Google Analytics. What it does get, on this site's own address only, is each page viewed with its title and the page that sent you there, the kind of browser and device in use, and steps such as tapping the phone number, opening the menu, following a request link, starting the form, sending it and landing on the thank-you page. Two first-party cookies, _ga and _ga_CBN60DEXBK, let it recognize a repeat visit from the same browser; they serve analytics and nothing else. One small item in session storage remembers the first page you arrived on for that browsing session, and it clears itself when the tab closes.
Having it deleted
Details from a call or a form submission are kept only as long as they are useful for arranging and paying for the work, then removed. To ask for something to be deleted sooner, reach out through the contact page using the same number you originally called or submitted from.
If this changes
Any update takes effect from the day it is posted on this page.